Frequently Asked Questions
1) Q.) How do I accrue points to my account?
A.) Each point is equivalent to $1 in our online shop! Our quality control specialists will sort
through the incoming clothes and assign credits to your account automatically.
2) Q.) How do I purchase items on TradeUpClothing.com using my accrued points?
A.) Each point is equivalent to $1 in our online shop! Simply shop our online store just as
you would any other ecommerce website and apply your reward points at checkout. If
you have enough points to equal the amount in your cart, you only have to pay for
shipping. No additional money will be spent on clothing!
3) Q.) How are point values determined?
A.) Every item brought in to TradeUpClothing.com will receive the exact same point value
as it will cost to purchase the same item through our online store. 100% equivalent
value for your items and ours! Take a look at our ‘Point Values’ page on our website for
4) Q.) Can I purchase clothing from TradeUpClothing.com without using points?
5) Q.) Where can I send my items to trade in?
A.) 2373 Central Park Blvd, Suite 100 Denver, CO 80238
6) Q.) How do I cancel my account with TradeUpClothing.com?
A.) Please first allow us to remedy any issues that may arise and earn your continued
loyalty, but in the event we are unable to do so,
please email us @ firstname.lastname@example.org or send us a letter to 2373 Central
Park Blvd, Suite 100 Denver, CO 80238 and request to cancel your account. Please be
sure to include all contact and membership information along with the reason for
For additional questions please contact our support staff at email@example.com